Privacy Policy

Last updated: July 2026

Welcome to Red Ladder. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at support@redladder.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our mobile application, express an interest in obtaining information about us or our services, or otherwise when you contact us.

Personal Information: Name, email address, phone number, work or tenant address, unit details, and login credentials.
Device Identifiers: Mobile device ID, push notification tokens (Firebase Cloud Messaging tokens), IP address, and browser/app usage characteristics.
Service Logs: Maintenance tickets, technician assignments, call logs, and material consumption logs.

2. How We Use Your Information

We use personal information collected via our mobile application for a variety of business purposes described below:

To facilitate account creation and logon processes.
To dispatch maintenance services, assign helpdesk tickets, and manage field technician logistics.
To send you push notifications regarding ticket updates, emergency alerts, or feedback requests.
To process payments, generate invoices, and handle financial transactions.
To monitor, audit, and improve app performance and security.

3. Sharing & Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Your information will never be sold to third-party advertisers.

4. Data Security & Retention

We use appropriate administrative, technical, and physical security measures to protect your personal information. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

5. Your Privacy Rights

Depending on your location, you may have certain rights under applicable data protection laws (such as GDPR or CCPA). These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, or to restrict the processing of your personal information.

6. Contact Us

If you have questions or comments about this policy, or would like to request changes to your data, you can contact us via email at support@redladder.com or by visiting our Contact Us page.